Support

Need help? Have a question or feedback? Reach out to us anytime at support@sendage.com and we'll get back to you as soon as we can.

Frequently Asked Questions

What's the difference between onsight, flash, and redpoint?

An onsight means you climbed the route on your first attempt with no prior knowledge of the moves. A flash is climbing it first try but with prior beta (like watching someone else climb it). A redpoint means you climbed it clean after previous attempts. These distinctions matter because Sendage enforces them — for example, you can't log an onsight if you've already logged project attempts on the same climb.

Why can't I log a send?

Sendage validates your sends to keep your logbook accurate. Common reasons a send might be blocked: you're trying to log an onsight or flash but already have project attempts recorded before that date, or you already have a completed send (onsight, flash, or redpoint) logged for that climb. You can only have one primary send per climb — after that, log additional ascents as repeats.

What are the 20 free sends?

Every account starts with 20 free send logs. Only completed sends count toward this limit — onsights, flashes, and redpoints. Attempts (projects) and repeats are always unlimited and do not count toward your 20. Once you've used your 20 completed sends, you'll need Sendage Pro to continue logging new ones. Your existing data is never deleted if you hit the limit. Learn more on our new chapter page.

What does Sendage Pro include?

Sendage Pro unlocks unlimited send tracking — once you've used your 20 free completed sends, Pro lets you keep logging without limits. All other features (stats, photo uploads, ticklists, search, maps, activity feed) are free for all users. You can subscribe monthly or annually.

Will I lose my data if I cancel Pro?

No. Your climbing history, stats, and photos are never deleted if you cancel. You'll retain read access to everything you've logged. You just won't be able to log new sends beyond the free tier limit until you resubscribe.

How do I add a new climb or area?

You can add new climbs and subareas directly from the area screen in the app using the action menu. New submissions go through a moderation review to ensure quality and accuracy before appearing publicly.

Why is my submitted edit not showing yet?

Edits to existing climbs and areas go through a moderation queue. A moderator will review your changes and either approve or reject them. This process helps maintain accurate information across the platform. You'll see your changes go live once they're approved.

I can't find a climb or area — can I add it?

Yes! Sendage is community-driven. If a climb or area doesn't exist yet, you can add it directly from the app. Navigate to the parent area and use the action menu to create a new climb or subarea.

Does the app work offline?

Sendage requires an internet connection to load climb data, log sends, and sync your profile. Some previously viewed content may be cached, but full offline mode is not currently supported.

What platforms is Sendage available on?

Sendage is available on iOS and Android. You can also visit our website at https://sendage.com.

How do I report incorrect information?

You can report issues directly from any climb or area screen in the app using the "Report Issue" option. This sends a flag to our moderation team for review.

Why can I not access my account?

Your account is linked to your email address. To log in, enter your email and we'll send you a 6-digit verification code. If you're still unable to get in, reach out to us at support@sendage.com and include a link to your Sendage profile so we can help.

How do I cancel my subscription?

Subscriptions are managed through the store where you originally purchased them. On iOS, go to Settings > [Your Name] > Subscriptions. On Android, open the Google Play Store > Account > Subscriptions. On Web, go to Settings > Subscription > Manage to open the billing portal. Cancellation takes effect at the end of your current billing period.

How do I delete my account?

You can delete your account from the Profile > Settings screen within the app. Please note that account deletion is permanent and cannot be reversed.